Account
I forgot my e-mail address
If you signed up for Placid via placid.app, your account will be tied to your e-mail address and you need it to log in. If you're unsure with which e-mail address you signed up, please write us a mail...
I don't have access to my account's e-mail address any more
If you don't have access to your account's e-mail address any more because you changed your job or similar, you may be able to change the e-mail address in the Placid settings and get temporary access...
I want to see my account's templates in my WordPress plugin
At the moment there is no automated way to do this, but we can help you out! Please write us an e-mail with the following information: Your account's e-mail address The name of the template(s) you wa...
I don't receive password reset e-mails
If you do not receive the password reset e-mail, you can do a few things: Please double-check if you entered the right e-mail address. Check your spam or promotions folder. Refresh your inbox in a fe...